Spay and Neuter/ Surgical Instructions for admission and discharge
Due to COVID19, our admission process for surgical procedures has been updated to better serve our clients and patients. We ask that ALL clients please wait in their vehicle until an OSN staff member can check your pet in for surgery. Please pull into one of the 8 spaces directly in front of our building. If all of the 8 parking spaces are filled at the time of your arrival, then please form a line in your vehicle, at the painted STOP on the ground (there is no standing stop sign) directly behind the 8 parking spaces, near the middle island of palm trees. As a space opens up you may pull forward. Once you are parked in one of 8 spaces, an OSN team member will approach your car and check your pet in for surgery.
Please be prepared for a wait. The check in process ON AVERAGE, may take up to an hour. Regardless of the check in time, ALL patients will be admitted on the day of your scheduled surgical appointment.
Due to the pandemic, we are doing our best to ensure the safety of our clients, staff members and our patients. Please be courteous while we work as efficiently as possible to check in all surgical patients. Thank you for being kind to the staff and other pet owners. Thank you for your patience and we will see you soon.
UPDATE FOR JUNE 15TH, 2021:
We are overly excited to announce that we are opening our “in clinic” visits for our Wellness Exam Appointments beginning JUNE 15th! All exams in the building will be limited to two people for your appointment. Social Distancing with anyone not in your party will be required while in the building to keep all our clients and health care team safe. We will require all clients to wear masks and cover your nose and mouth appropriately while inside. Clients entering our lobby will be asked to have a temperature check at the door by an OSN team member before proceeding inside. Should any temperature be above (100.4 F) the appointment will be curbside and no client with an elevated temperature will be allowed in the building.
Clients with Wellness Exam appointments, please pull into one of the first 8 spaces in front of our entrance and you will be greeted, checked in, and directed on where to park.
During this time, while we navigate through our re-opening phase, we are still requiring ALL vaccines and surgical appointments to REMAIN “curbside.” Please remain in your vehicle, and park in the first 8 spaces in the front of our entrance and a team member will be out to assist you.
Thank you all for your patience and kindness as we navigate through this process.